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Wholesale vacuums will issue a full refund for most items returned in new condition within 15 days of the shipment date.  If MOP HEADS have been used, you will be charged $29.95 ( plus tax if applicable ) per each used piece as MOP HEADS cannot be re-sold once used.  Our mop heads will velcro to most passive flat mops and many steam mops.  IMPORTANT: All returns to Wholesale Vacuums must include either the original receipt or a gift receipt. In order to exchange an item, we suggest returning the unwanted item for a refund and placing a new order for the item you want. Please ship Returns to Wholesale Vacuums 7456 Reindeer Trail San Antonio TX 78238.  We will confirm receipt of the returned item by email. You will also receive a confirmation email once a credit has been issued to your credit card.  ( 210-930-2985 )

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